AI Agent for Screens – Seattle Children’s Hospital

Client Name
Seattle Children’s Hospital
Agency Name
Enfactum
Services
Conversational AI avatar integration for public screens Personality design and safe content architecture Experience optimization for healthcare environments
Intro

Situation

  • Seattle Children’s Hospital wanted to reduce stress and improve the experience for young patients and their families in waiting areas.
  • Traditional distraction methods like TV or static signage lacked interactivity and engagement.

Implementation

  • Integrated cFire Unreal avatar with conversational AI for hospital screens.
  • Enabled camera perception with strict privacy safeguards.
  • Pre-loaded a safe, age-appropriate knowledge base.
  • Created a calm, friendly personality linked to animations and playful content.

Results

  • Engaged children during wait times in a safe and interactive way.
  • Boosted satisfaction with the waiting experience.
  • Transformed passive screens into active companions, with the potential to scale into healthcare, retail, and hospitality.